Enjoy 10% OFF for new clients on our nurse-led aesthetic treatments designed to enhance skin health and boost your confidence. Use code: NEWCLIENT10.
Enjoy 10% OFF for new clients on our nurse-led aesthetic treatments designed to enhance skin health and boost your confidence. Use code: NEWCLIENT10.
House of Confidence
Last updated: 15 September 2026
House of Confidence LTD.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a booking, attend an appointment or receive treatment from us.
As a nurse-led aesthetics clinic, we collect certain health and medical information where this is necessary to assess treatment suitability and provide safe and appropriate care.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Carly’s Cosmetics Ltd trading as House of Confidence is the data controller for the personal information we hold about you.
Legal company name: House of Confidence Ltd
Trading name: House of Confidence
Business: Nurse-led aesthetics clinic
Clinic address: To be confirmed
Email: info@houseofconfidence.co.uk
Telephone: 07436 840100
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Depending on how you interact with us, we may collect:
As a nurse-led aesthetics clinic, we may collect information about your health and medical history where this is necessary to assess your suitability for treatment and provide safe care.
This may include:
Health information is considered special category personal data under UK GDPR and is subject to additional protection.
We may take photographs before, during or after treatment where appropriate.
Clinical photographs may be used as part of your treatment record, to monitor results, assess progress and document treatment outcomes or complications.
We will not automatically use your clinical photographs for marketing purposes.
If we wish to use your photographs or videos on our website, social media or other promotional material, we will seek separate permission from you.
We may collect your personal information when you:
We may also receive limited information from third-party booking, consent and payment providers where this is necessary to provide our services.
We may use your personal information to:
We will only collect and use information that is relevant and necessary for the purposes for which it is collected.
We must have a lawful basis for collecting and using your personal information.
Depending on the circumstances, we may rely on:
Where processing is necessary to provide the services you have requested, including managing your appointment and providing treatment.
Where we are required to retain or process information to meet legal, accounting, tax, insurance, regulatory or other obligations.
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Where we ask for your consent for specific purposes, such as certain marketing activities or the use of photographs or videos for promotional purposes.
Where we rely on consent, you can withdraw your consent at any time.
Because House of Confidence provides aesthetic treatments, we process information relating to your health.
This information may include medical history, medication, allergies, previous treatments and other information relevant to your treatment.
Health information is classed as special category data under UK GDPR and requires additional protection.
We will only process health information where we have an appropriate lawful basis and an applicable condition for processing special category data.
Your health and clinical information will only be accessed by people who have a legitimate reason to access it in connection with your treatment, our legal obligations or the safe operation of the clinic.
We maintain accurate consultation and treatment records to help us provide safe and appropriate care.
Your records may include:
We will retain clinical records for as long as reasonably necessary and in accordance with applicable legal, professional, regulatory and insurance requirements.
Payments may be processed through third-party payment providers.
Depending on the payment method you choose, these may include:
Where you choose to use a buy-now-pay-later service, that provider may collect and process information in accordance with its own privacy policy and terms.
We do not normally store your full payment card details where payment is processed securely by the relevant payment provider.
We may use third-party systems to manage bookings, consultations, consent forms and treatment records.
Information submitted through these systems may include personal information and health information.
We use appropriate third-party providers to support the operation of our clinic and take reasonable steps to ensure that personal information is processed securely and appropriately.
We will never sell your personal information.
Where necessary, we may share relevant information with trusted third parties, including:
We only share information where there is a legitimate reason to do so.
In certain circumstances, it may be necessary to share relevant information with another healthcare professional, your GP or emergency services.
This may be necessary where:
We will only share information that is relevant and necessary in the circumstances.
Clinical photographs may form part of your treatment record.
We may use photographs to:
Your clinical photographs will not automatically be used for advertising or social media.
If we would like to use your photographs for marketing, social media, our website or promotional purposes, we will request separate permission.
You can refuse permission for marketing use of your photographs without this affecting your treatment.
We may contact you about:
Where consent is required for direct marketing, we will only send marketing communications where appropriate consent has been obtained.
You can unsubscribe from marketing communications at any time.
Choosing not to receive marketing communications will not affect your ability to book or receive treatment from House of Confidence.
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly.
Other cookies may be used for purposes such as:
Where required, we will obtain your consent before using non-essential cookies.
Please see our Cookie Policy for further information.
We take reasonable technical and organisational measures to protect your personal information against:
Access to sensitive clinical information is restricted to people who have a legitimate reason to access it.
However, no electronic storage system or internet transmission can be guaranteed to be completely secure.
We will not keep personal information for longer than is necessary for the purposes for which it was collected, unless we are legally required or permitted to retain it for longer.
Different types of information may be retained for different periods.
Clinical and treatment records may be retained for longer than general enquiries or marketing information because of legal, professional, regulatory and insurance requirements.
We regularly review the information we hold and will securely delete or anonymise information when it is no longer required.
Depending on the circumstances, you may have the following rights under UK data protection law:
These rights are subject to certain legal exemptions and limitations.
If you would like to request a copy of the personal information we hold about you, please contact us:
Email: info@houseofconfidence.co.uk
Telephone: 07436 840100
We may need to verify your identity before providing information.
We will respond to requests within the timeframe required by applicable data protection law.
We take the confidentiality of your personal and clinical information seriously.
Information obtained during consultations and treatments will be treated as confidential.
We will only disclose information where there is a legitimate reason to do so, where you have provided appropriate permission, where disclosure is necessary to protect your health or safety, or where we are legally required to disclose it.
Our website and social media pages may contain links to third-party websites, including booking, payment and finance providers.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
No treatment for under 18. All under 18's must be accompanied by an adult.
Some of the third-party providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to investigate and resolve your concerns.
If you remain unhappy, you have the right to make a complaint to the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will always be available on our website.
Last updated: 15 September 2026
House of Confidence LTD
Clinic address: To be confirmed
Email: info@houseofconfidence.co.uk
Telephone: 07436 840100